Privacy Policy

This Privacy Policy describes how HiloConnect (“we”, “us”, or “our”) collects, uses, discloses, and protects the personal information you provide when interacting with our WhatsApp chatbot portal. Please read this policy carefully to understand our practices and your choices regarding your personal data.

Information We Collect

Personal Data

When you communicate with HiloConnect via WhatsApp, we may collect personal data that you voluntarily provide, including:

• WhatsApp phone number
• Name and profile information (if provided)
• Group or room names
• Messages and attachments you send

Usage Data

We automatically collect information about how you use our service, such as timestamps, message metadata, and interaction logs.

Cookies and Tracking Technologies

Our web portal uses cookies and similar tracking technologies to enhance user experience and analyze traffic. You can manage cookie preferences in your browser settings.

How We Use Your Information

We use the collected data to:

• Facilitate communication between employees and groups.
• Authenticate and authorize user access to groups.
• Improve and optimize our services.
• Provide support and respond to inquiries.
• Send important notifications and updates.

Disclosure of Your Information

We do not sell or rent your personal data. We may share information with:

• Service providers who assist us in operating our service (e.g., hosting, analytics).
• Regulatory or legal authorities when required by law or to protect our rights.

Third-Party Services

We may use third-party services such as Google Analytics or hosting providers. These services have their own privacy policies governing their data practices.

Data Security

We implement reasonable security measures to protect your personal data. However, no electronic transmission or storage system is completely secure. We cannot guarantee absolute data security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights and Choices

You have certain rights with respect to your personal data, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-out: Withdraw consent or opt-out of certain data processing activities.

To exercise these rights, please contact us at privacy-hiloconnect@mitchellcastillo.com.

Children’s Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The date of the latest revision will be indicated at the top of this page. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact: