Terms and Conditions

Last updated: May 2025

Welcome to HiloConnect, a WhatsApp chatbot portal operated by Mitchell Castillo SRL ("we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of HiloConnect. By accessing or using our service, you agree to be bound by these Terms.

1. Definitions

• Service: HiloConnect WhatsApp chatbot portal.
• User: Any individual or entity accessing or using the Service.
• User Content: Any messages, data, information, or attachments you submit via the Service.

2. Use of the Service

2.1 Eligibility: You must be at least 16 years old and an authorized employee of Mitchell Castillo SRL to use the Service.

2.2 License Grant: We grant you a limited, non-exclusive, non-transferable license to access and use the Service solely for communication and collaboration with your colleagues.

3. User Obligations

• Use the Service in compliance with applicable laws and regulations.
• Do not post or transmit content that is unlawful, harmful, abusive, defamatory, or infringes on any third-party rights.
• Maintain the confidentiality of your WhatsApp account credentials.

4. Intellectual Property

All trademarks, service marks, logos, text, graphics, and other content displayed through the Service are owned by or licensed to Mitchell Castillo SRL. You may not copy, modify, distribute, sell, or lease any part of our intellectual property.

5. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

6. Disclaimers

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Mitchell Castillo SRL disclaims all warranties, express or implied, including any warranties of accuracy, reliability, or fitness for a particular purpose.

7. Limitation of Liability

In no event shall Mitchell Castillo SRL be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service.

8. Indemnification

You agree to indemnify and hold Mitchell Castillo SRL, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, damages, or expenses arising from your breach of these Terms or your use of the Service.

9. Termination

We may suspend or terminate your access to the Service at our sole discretion, without notice, for any violation of these Terms.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with the "Last updated" date revised. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Dominican Republic, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at privacy-hiloconnect@mitchellcastillo.com.